![]() ![]() Not happy – especially as he and my mother were flying business class with your airline. “Oh, you didn’t actually need to do that, your bags have already been checked the whole way.” After having paid for excess baggage and printed new bag stickers, the staff member who finally decided to help them said My father, whose bags were already checked in the whole way through to Maui, was forced to pay for excess baggage despite having already paid for this on his ticket. My now husband and I ended up leaving the rest of our family to sort out their tickets to run for the gate. We were told we had to sort it out ourselves. While some of us managed to check-in and print tickets, we were not offered any help by ground staff members when some experienced issues trying to re check our baggage and print new baggage stickers – despite continuous attempts and requests for help. There were no staff members available to point us in the right direction for check-in, signage is incredibly poor, and finally after conveying the urgency of our check-in to one of your ground staff members, we were told to check in at self help machines. Your international connection procedure is a complete mess and incredibly stressful. The Qantas flight was slightly delayed in landing, and we arrived in Honolulu with 20 minutes left to check in for the connecting flight. Our itinerary was booked on the same ticket – we landed in Honolulu on QF3 from Sydney on February 10 2013, and were to make a connecting flight to Maui on HA126. Sadly, the majority had quite a poor experience flying internationally with your airline. As I was travelling for my destination wedding, 10 other family members made the same flight with me, and 50 other guests flew with Hawaiian Airlines during February to make their way to Hawaii from Australia. Be sure to include your name, flight numbers, confirmation numbers, seat numbers, staff names (if you remember), frequent flier numbers, cost of fare etc.) My Letter:Įarlier this year I traveled with Hawaiian Airlines from Sydney to Maui. My personal details have been taken out of the below letter, but you should be as specific as possible when writing to an airline. Here is a letter I wrote to Hawaiian Airlines outlining my experience and expressing my disappointment in their airline. However there comes a point where enough is enough, and for Hawaiian Airlines to have frustrated me to the point where I would rather swim than to ever fly with them again takes genuine skill! I’m not easily irritated, I’m very understanding, and I deal well with situations when things don’t go my way. I understand that not all customer requirements can be met I understand that you will never please absolutely everybody and I am a huge advocate of getting further by remaining polite. In order to check in for your flight at Minneapolis Airport (MSP), go to the terminal where your flight departs from, or follow the instructions provided in your ticket.I have a pretty high tolerance when it comes to bad service and working within the hospitality industry for the last 10 years has, if anything, left me with an appreciation of hospitality staff and what they deal with on a day to day basis. In some cases this terminal can change, check the terminal with your airline.Ĭheck your arriving flight here Departures Terminal:įollow the links below in order to see all the flights scheduled for Hawaiian Airlines Hawaiian Airlines does not have a defined terminal at Minneapolis Airport. We have not detected any flights in the last week, this airline is currently inactive Terminal Arrivals Terminal: ![]()
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