![]() ![]() “You don’t think about three dollars being a lot of money, but you add up a whole lot of three-dollars and it builds up,” Heidi Carrico, an Instacart shopper living in Portland, Oregon, told Salon. Like many independent contractors in the gig economy, Instacart shoppers don't receive hourly wages or salaries, but are paid per gig - meaning that small bonuses, like $3 for each 5-star rating, can add up to between $45 to $80 a week for some shoppers. While the company claims the cut was planned before last week’s strike, this pay cut is raising tensions between the company and its shoppers, who aren’t classified as employees, but rather independent contractors. The bonus in question was implemented last year, and gave workers $3 for every 5-star rating they received. We value the quality of service shoppers provide and will continue exploring ways to recognize shoppers who deliver a high-quality experience for customers. As a result, we will no longer be offering the quality bonus beginning next week. During the last year, we offered a new version of the quality bonus and found that it did not meaningfully improve quality. Over the last several years, we’ve experimented with numerous versions of the quality bonus, in addition to other boosts and incentives. Shoppers received the news via an email from the company, which read: The pandemic fueled a huge spike in delivery business for Instacart, which is reportedly eyeing a potential initial public offering this year.One week after thousands of Instacart workers took part in a 72-hour strike, the San Francisco-based company - which promises same-day grocery deliveries by paying gig workers to pick up things at the grocery store for “busy” people - made an announcement: They were cutting a bonus that their shopper contractors received for quality work. In recent years, some large chains have severed ties with Instacart in favor of a growing number of competitors, including Doordash and Shipt - which Target acquired in 2017, and some large companies, including Walmart, are working on their own initiatives involving robots. Instacart has come under fire in recent years over how much it pays its workers. Supermarkets have long been wary of Instacart, which generally controls the customer relationship. Using personal shoppers jacks up the price of a customer order by as much as 25 percent, including gratuities, according to the report. Shoppers are and will continue to be central to Instacart and our service, and any suggestion otherwise is wholly inaccurate.”Ī spokesperson for the company told Bloomberg that the company is “committed to supporting our brick-and-mortar partners and continuing to invest in and explore new tools and technologies that support the needs of their customers.” In a statement to The Post, Instacart said, “We’re constantly exploring new tools and technologies that support the needs of the 600 retailers we partner with and further enable their businesses to grow and scale over the long-term. Instacart’s new initiative reportedly would shift the picking of grocery orders to big warehouses, where robots would handle most non-produce merchandise. However, the initiative is running behind schedule, as no supermarket has signed on to test it and no technology partner has been selected for the project that is supposed to get underway later this year, according to Bloomberg. ![]() A technology provider would build the fulfillment centers. Supermarkets would be responsible for forecasting orders and handling inventory while Instacart would process the customer orders and handle the drivers, according to the report. A second option calls for a smaller facility using just 150 robots and 40 workers and would be likely be located at the grocery store. One proposal, according to documents Bloomberg obtained, would create a network of stand-alone fulfillment centers that would handle more than 3,500 orders a day using 700 robots and just 160 people. The San Francisco-based giant, which has been slammed with protests over accusations that it has been nickel-and-diming its workers, would largely eliminate personal shoppers under the initiative except for those that gather fresh food, according to the report. The supermarket delivery app has been angling for nearly a year to build fulfillment centers that rely on robots instead of personal shoppers to pluck packaged goods from shelves, although the plan faces major delays, according to a Bloomberg report. Instacart reportedly has a plan to replace many of its gig workers with robots. ‘Entitled’ influencer Ariana Fletcher shames Uber Eats driver for using restroomįurious DoorDash driver refuses to hand over food after patron gives her $8 tipĬop finishes DoorDash delivery for pregnant driver after car wreckĭeliveryman caught with 800-year-old ‘girlfriend’ mummy in cooler bag ![]()
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